Review by A. S. Johnson:

This book is a good way to get familiar with online social tools. The author covers ways to use email, social networking tools and publishing tools. He has good information about establishing some goals and determining a strategy for meeting the goals. He also has a lot of useful references if you want to get more familiar with a particular topic.

I only gave it three stars for the following reasons:

– Too much coverage of the history of the internet, email, and web pages. If I was interested in that, I’d get a book on the history of the internet, email, and web pages.

– Misinformation on some tools, and missing information about other tools. For instance, the author mentions Joomla, a content management system that can be used to create websites and blogs. He mentions it in a way that may mislead people as to its uses when he states that it can pair with any number of applications. It might work with other applications, but that may require coding skills or money to pay someone to make them work together. He also ignores the multitude of other open source content management systems that are out there.

– A serious amount of repetition in sections one and two. A lot of what is stated in the second section is already in the first, so it added a few hundred pages without saying a whole lot.

This is a good book. It’s less complete than the title suggests.

Review by Jeff Lippincott:

Great book! Loved it! It’s huge and heavy and not particularly pricey. I found it to be well organized and well written. And it was certainly packed to the gills with content. There are 43 chapters split into three different sections: (1) Background basics & tactics, (2) Tools, & (3) Strategy. The chapters in the first part provide an introduction and framework regarding the book. The numerous chapters in the second part cover 100+ social media tools. And the last five or six chapters in the third part can help you do an audit of the social media marketing your company does (or doesn’t do).

The book is comprehensive. I haven’t seen a book that covers so much and in such depth on the topic of social media marketing (or Internet Marketing). There were a ton of “Expert Insights” sprinkled throughout the text that really made the book shine. And each chapter ended with three summaries: (1) Commandments, (2) Conclusion, & (3) Readings & Resources. Each were well done. In particular the Readings & Resources for each chapter were better than most books have at the end of an entire book. 6 stars!

PS. To see the chapter titles and how the book is specifically organized I encourage you to peek at the Search Inside feature Amazon offers for this book. With 43 chapters there are a lot of chapter titles to read.

Review by Kristen:

I really enjoyed this book and found it both extremely thought provoking and practical. It has some smart insights, introduces a clear framework for understanding and approaching social media marketing and then explains the specifics of how to market on each of the social media platforms while recognizing that this is part of the marketing puzzle and not the whole one. It really seems like a one stop shop in terms of covering the basics, the more strategic concepts (including mobile social media) and the practicalities of what you can “buy” and “earn” across the social web. I definitely recommend this book to read. Its thoughtful, specific and actionable and not hype driven. The author obviously has a lot of experience in this space and it shows.

Review by Andrea Harrison:

Great resource for marketers looking to incorporate social strategies and tactics but not sure where to begin. Covers a wide variety of topics which makes it helpful for anyone needing best practices and tips regardless of industry or market size. Well done Shiv!

Review by Jeff Lippincott:

I loved this book. Over the past year or so I have read quite a number of tomes regarding social media and social media marketing, but none until this one have been written in a planner or workbook format. This one is well written, well organized, and full of content. It has 14 chapters split into the following four parts or sections:

I. The Foundation of Social Media

II. Month 1: Prepare for Social Marketing

III. Month 2: Social Media Channels

IV. Month 3: Complete Your Plan

Two books similar to this one on how to put together a business plan are: “16 Weeks to Your Dream Business” (ISBN: 9780071588362, and “Self Employment: From Dream to Reality” (ISBN: 1563709228). And a book similar to this one on how to put together a fundraising plan is: “The Fundraising Planner” (ISBN: 0787944351). The instant book being reviewed touches on the marketing issues of social media, and then devises a systematic approach to putting together a social media marketing plan customized to your small business.

Each of the 14 chapters ended with a summary section. I found it very easy to cruise through this book by first reading the summary sections and then tackling the rest of the book after having a pretty good idea of what was being covered.

After reading this book you will have devised a social media marketing plan that addresses (1) platform, (2) content, and (3) interaction. You will have decided whether to use Technorati, MySpace, Socialvibe, Flickr, Facebook, Friendster, Linkedin, and/or YouTube. Technorati is the tunnel through which to learn more about the blog or blogs you will create.

So if you want to tap into the power of the Social Web through connected networks and consumer-oriented media, then I recommend this book as one of the tomes you seek out and read in order to build your company’s social media marketing plan. 5 stars!

PS. Take a look at the Search Inside feature at Amazon for this book. There you can access the book’s Table of Contents and see exactly what is covered.

Review by Robert G. Johnson:

I had been on the waiting list of Amazon.com for over 3 months waiting for this book to be released and it is exactly what I hoped for. I’m actually only 108 pages through it now as I “peeked” at all the self help guides that the author has in the appendix. I want to jump right in and get it going but Dave’s advice to take your time and learn the hows and whys is so important.

I was not looking for a social commentary on social media but wanted to know the ins and out, nuts and bolts, on how to implement a successful marketable strategy and this book does it.

Only this morning I actually went to the blog and sent an email to the author, Dave, and was surprised that within a few minutes he had responded . Talk about getting more than a book!!

What is so engaging is the author is energetic, evangelistic in his zeal to help others, and willing to share to make this journey easier for others to follow. It’s a step by step guide for an emerging dynamic field which is affecting us now and will do so far into the future.

I’m glad this book exists and is so affordable and even happier the author is willing and able to help us along.

Bob Johnson

Review by David M. Freedman:

Qualman insightfully advises companies to patiently build relationships with customers through social media, rather than instantly getting a customer’s name and e-mail address into its database. “Good businesses realize that it’s not all about the instant win of getting someone into a database,” he says. “Rather it is cultivating that relationship via social media. If it’s done correctly, you will have a relationship that lasts a lifetime.” Throughout the book he tries, but doesn’t quite succeed, to show how to “correctly” cultivate such relationships.

Another insight: He says on page 111 that marketers will need to create content (news, entertainment, and how-to information, for example) for their websites, not just advertising messages.

Unfortunately, insights like those are few and far between.

Qualman’s platitudinous premise is stated in the introduction, and again in the conclusion:

“It’s all about the economy, stupid. No, it’s all about a people-driven economy, stupid. If anything, I hope that you have learned this from reading this book.”

(In the introduction, Qualman explained that the phrase “It’s the economy, stupid” was coined in 1992 by James Carville, Bill Clinton’s campaign manager. Qualman merely “adjusted” that phrase to create the book’s alleged premise.)

After reading the book, I still don’t have the slightest idea how the “people-driven economy” differs from “the economy.” Or what the adjusted phrase means.

This book is full of superficial anecdotes and miniscule case studies, platitudes and generalizations, unsupported opinions, idle speculation, specious claims, inconsistent style, imprecise language, typos, and bad punctuation.

In some of Qualman’s examples, I couldn’t tell whether the facts were real or hypothetical. In many of the micro-case studies, he shows how a company accomplished a certain objective through social media, but does not establish that the objectives could not have been accomplished more cost-effectively through other marketing channels.

He describes the case of Dancing Matt–about Matt Harding, who filmed himself dancing around the world and put his videos on YouTube. The videos were hugely popular, so Stride Gum sponsored his further travels and video production. Stride exercised restraint and placed its logo discreetly at the end of the video (in the post roll). Qualman claims Stride earned “millions of dollars in brand equity,” but does not support that claim with any data or sources. Is it his own guesstimate, or did the company tell him it earned “millions”? No clue.

He claims that social media activities “connect parents to their kids like never before.” He offers no source, data, or study to support that statement, and he is clearly not qualified to offer that opinion.

Regarding microblogging, he says, “What once took place only periodically around the watercooler [sic] is now happening in real time.” Huh? What can be more real-time than water cooler conversations?

He says (on page 52) that micro-blogging functions as a kind of log that you can look back on–at the end of a day or week or month–and review your posts and updates. “It’s extremely enlightening because it shows you how you are spending what precious time you have.” Ah, yes, it’s not only improving the way parents relate to their kids, it’s therapeutic as well.

As a downside of social media, he says, Generation Y and Z [are having] difficulty with face-to-face conversations.” No support for that claim. Is that his personal observation? He’s a marketer, not a sociologist.

He says that staying connected, through social media, to the people who elected Obama president will be the “key to his success as president.” The key!

He says social media “allows for a government to be more in tune with the country and to truly run as a democracy by stripping away the politics and getting to the core of what matters.” Uh huh.

He recites marketing platitudes that have been true for decades or centuries, but treats them as though social media makes them especially true. An example: “Companies that produce great products and services…will be winners in the socialnomic world.”

Here is an example of idle speculation. Qualman uses an example involving NBC’s failure to put its 2008 Olympics coverage online in certain circumstances. “Most likely, NBC and their advertisers…were judging themselves using old metrics…” Sorry, you can’t prove a point with a “most likely.” Qualman could have contacted NBC’s marketing department and asked them why they didn’t. But that would have required real journalism.

Regarding the concept of network neutrality (although he doesn’t use that phrase), Qualman says that if Internet service providers start charging for usage (“per stream”) rather than a fixed monthly fee, that would be “malicious.”

Qualman devotes almost five pages (perhaps the longest case study in the book) to the Scrabulous case, where the Agarwalla brothers created an online game similar to Scrabble, which they called Scrabulous and which attracted 500,000 daily users at its peak. Hasbro, owner of the Scrabble brand, issued a cease-and-desist letter and pushed Scrabulous off the web. Qualman excoriates Hasbro for being heavy-handed in the case, and he quotes several other marketing professionals who likewise criticize Hasbro for being short-sighted. Yet Qualman presents not a single quote or statement from Hasbro, nor does he speculate as to why Hasbro’s believed its legal action was necessary.

I could go on, but you get the point.

Review by Justin S. Dickinson:

At first thought I would give this a 3 out of 5 stars. However it is so comprehensive with regards to social media and the impact it is and will have on commerce and marketing I am giving it a 4 out of 5 stars.

At times I found the author to be right on the mark and quite insightful and at other times I found myself thinking that the incredibly insightful person who wrote the book had been kidnapped, forced to drink the “social media Kool-Aid” and live with Care Bears for 45 days, thus morphing his sense of society.

Having said that, this is absolutely well worth the read. But if you find yourself from time to time thinking “where is this guy coming from?” ignore your apprehension and just read on to the next section, he will come back to reality and it will get good again.

Review by David Gusick:

I highly recommend this book to anybody trying to get their head around the concepts of social networking and why it may be relevant to you.

This book really clarified in my mind, why it is so important to put yourself out there and make growing your network part of your daily ritual along with eating a healthy breakfast and exercise. In all three cases, the benefits may not immediately felt, but over time the payback is indisputable!

Each chapter contains important lessons of how to leverage the tools that now exist so that you can establish and grow your brand online. The story of how Gary Vernechuck, a 22 year old, transformed his parent’s wine business from million a year to million a year and became a mini-celebrity in the process is a lesson that can be applied by both individuals and corporations.

In today’s down economy, creating a rich network of people that you can tap into is more important than ever before. Need a job? Need a recipe? Need advice on where to stay in the south of France? The more people who know you directly relates to the more people who can help you achieve your goals whatever they may be. It worked for Obama (he tapped into the social networking to raise huge amounts of campaign funds), it can work for you too.

The tools that Juliette gives you in this book can easily be applied by anyone regardless of your field. These are the ingredients you need to know in order to become a ‘mini-celebrity’.

The book is both a practical guide for anyone looking to carve out a niche online and get their brand noticed.

Review by Jinsey Dauk:

Wanted to review this soon as I finished, but I was so chock full of ideas that I just had to start implementing them as soon as possible.

Safe to say that I’m a newbie to all this but her stories certainly served as an inspiration! The book helped stimulate me, and gave me ideas about how to proceed on promoting my small biz on Facebook. It also taught me how not to be overwhelmed. It gave me a sense of freedom. I now have fun with Facebook and look forward to seeing where this journey will take me – and my biz!

Review by Kenneth H. Marks:

I read “Get Connected” today …. this is a must read for those seeking to get up to speed on how to think about social networking and your business. It really put it in context and perspective for me. Get Connected helped me make the leap from social networking being something my teen aged daughter does with her friends to a value-added marketing approach to building a brand and network. I highly recommend it! Kenneth H Marks, lead author of the The Handbook of Financing Growth: Strategies, Capital Structure, and M&A Transactions (Wiley Finance)

Review by Jim Bob Howard:

This book is a MUST have for anyone who is online trying to use social media/networking to grow their business. No wonder it’s skyrocketing up the Amazon rankings!

Don’t be anti-social. But don’t SPAM your friends, fans, and followers either. Let Starr Hall guide you through the perks and pitfalls of taking your business to the online masses.

Whether you’re new to Web 2.0 (or don’t even know what that means) or you realize you simply don’t have the time to explore and research every new social media product or site; Hall has distilled in this book the essential information you need (and don’t need) to grow your brand online. There’s no hype here. Get Connected clearly defines solid, tried-and-true tools, tips, tricks, and traps to help you gain market- and mind-share for your brand.

Review by Mohan Dutt:

A great guide for building, accelerating or transforming your organization’s Web 2.0 strategy.

Don’t miss out on the social media revolution sweeping the corporate world.

There are great case studies along with tips to build your Web 2.0 strategy.

It’s a bible for Web 2.0 at the workplace!

Review by Sherry A. Benjamins:

Thank you for a great book on the evolving use of social media in our corporate settings. This was the most insightful, easy to digest, and practical discussion of what is happening in this space. I particularly valued the chapters on where social media has impact, on Trail Blazers (great stories) and on the Future…what is next. This really brought it to light. There is so much noise in this arena and the authors here help us look at the bigger picture with plenty of specific examples. I have changed the way I think about social media in my consulting practice with clients. I have given this book to my clients and they have appreciated this for many have said, “where do I start?” I suggest you start here…read this book and share with your human capital leadership…and line leaders too!

Review by A. S. Johnson:

This book is a good way to get familiar with online social tools. The author covers ways to use email, social networking tools and publishing tools. He has good information about establishing some goals and determining a strategy for meeting the goals. He also has a lot of useful references if you want to get more familiar with a particular topic.

I only gave it three stars for the following reasons:

– Too much coverage of the history of the internet, email, and web pages. If I was interested in that, I’d get a book on the history of the internet, email, and web pages.

– Misinformation on some tools, and missing information about other tools. For instance, the author mentions Joomla, a content management system that can be used to create websites and blogs. He mentions it in a way that may mislead people as to its uses when he states that it can pair with any number of applications. It might work with other applications, but that may require coding skills or money to pay someone to make them work together. He also ignores the multitude of other open source content management systems that are out there.

– A serious amount of repetition in sections one and two. A lot of what is stated in the second section is already in the first, so it added a few hundred pages without saying a whole lot.

This is a good book. It’s less complete than the title suggests.

Review by Jeff Lippincott:

Great book! Loved it! It’s huge and heavy and not particularly pricey. I found it to be well organized and well written. And it was certainly packed to the gills with content. There are 43 chapters split into three different sections: (1) Background basics & tactics, (2) Tools, & (3) Strategy. The chapters in the first part provide an introduction and framework regarding the book. The numerous chapters in the second part cover 100+ social media tools. And the last five or six chapters in the third part can help you do an audit of the social media marketing your company does (or doesn’t do).

The book is comprehensive. I haven’t seen a book that covers so much and in such depth on the topic of social media marketing (or Internet Marketing). There were a ton of “Expert Insights” sprinkled throughout the text that really made the book shine. And each chapter ended with three summaries: (1) Commandments, (2) Conclusion, & (3) Readings & Resources. Each were well done. In particular the Readings & Resources for each chapter were better than most books have at the end of an entire book. 6 stars!

PS. To see the chapter titles and how the book is specifically organized I encourage you to peek at the Search Inside feature Amazon offers for this book. With 43 chapters there are a lot of chapter titles to read.